Privacy Policy

1. Introduction

Turbo Auto Detailers (“we,” “our,” or “us”) operates the website turboautodetail.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or request our services.

By using our site or services you agree to the collection and use of information as described in this policy. If you disagree with any part, please discontinue use of the website.

2. Information We Collect

Information You Provide Directly

• When you send a quote request, your answers (the service you need, the details you give about the job, your preferred date and time, which are a request and not a booking, your name, phone number, email if you give one and any notes) go to our customer management system, HighLevel, so we can reply.
• Communications you send us by email or phone.
• Review feedback: the star rating you choose on our review page and, if you send it to us privately, your message and any contact details you choose to add. Private feedback goes to us only.

Information Collected Automatically

• Server logs: like any website, our hosting provider records technical request data such as your IP address and browser type to deliver and secure the site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Send you service quotes, booking confirmations, and appointment reminders.
• Improve and personalize your experience on our website.
• Send occasional promotional emails about offers or services (you may opt out at any time).
• Comply with legal obligations and protect our rights and the rights of others.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service providers: Trusted vendors who help us operate our website and business (such as scheduling software, email platforms, and payment processors) and who are bound by confidentiality obligations.
• Legal requirements: When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights or the safety of others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

5. Cookies & Tracking

This website does not use advertising or marketing cookies, and it does not use Google Analytics.

We do not run website analytics.

On our review page, choosing 4 stars or more takes you to Google to post a public review. Google's own privacy policy applies there.

You can control cookies through your browser settings.

6. Data Security

We use commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Secure HTTPS connections on all pages of our website.
• Limited employee access to customer data on a need-to-know basis.
• Regular review of our data collection, storage, and processing practices.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-out: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
• Data portability: Request a copy of your data in a portable, machine-readable format.

To exercise any of these rights, contact us at johnriner1340@gmail.com or call (205) 723-8326. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit. This policy applies solely to information collected by turboautodetail.com.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete the information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will update the “Last updated” date at the top of this page.

Your continued use of the website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us: